How To Cancel Ancestry.com

How To Cancel Ancestry.com

Information you will need in order to complete these steps.

  • First Name
  • Last Name
  • Maiden Name
  • E-mail Address on account
  • Password
  • Address 1
  • Address 2
  • City
  • State
  • ZIP/Postal Code
  • First 6 and Last 4 digits of the Credit you are being charged on
  • Date of Last Charge
  • Amount of Last Charge

How to Cancel Ancestry.com by Login

  1. Head over to https://www.ancestry.com/
  2. Continue by clicking on “Sign In” in the top right corner
  3. Login with your email address and password
  4. Continue by clicking on your name in the top right corner
  5. Continue by clicking on “Account settings”
  6. Scrolling down, find “Cancel subscription”
  7. Continue by clicking on your reason for cancellation
  8. It’s important to keep the info about your cancellation, just in case!

How to Cancel Ancestry.com by Phone (Automated)

  1. Pick up your phone and call 1-800-262-3787
  2. Choose phone option 2
  3. Help the representative locate your account by providing the info they ask for
  4. It’s important to keep the info about your cancellation, just in case!

How to Cancel Ancestry.com by Phone (Live Agent)

  1. Pick up your phone and call 1-800-262-3787
  2. Choose phone option 1
  3. Choose phone option 2
  4. Help the representative locate your account by providing the info they ask for
  5. Tell the representative that you’d like to cancel
  6. If you’re unsure, ask if you’re going to be charged again
  7. If applicable, ask for a refund
  8. Ask the representative for a receipt, email, or confirmation number
  9. It’s important to keep the info about your cancellation, just in case!

How to Cancel Ancestry.com by Web Form

  1. Head over to https://ancestry.force.com/s/contactsupport
  2. Put your info in the places provided
  3. Continue by clicking on Submit at the bottom of the page
  4. It’s important to keep the info about your cancellation, just in case!
  5. If you do not receive an email response, do not consider your account cancelled! Try to contact them another way.

How to Cancel Ancestry.com by E-Mail

  1. Create an email requesting cancellation and confirmation
  2. Shoot the email to [email protected]
  3. It’s important to keep the info about your cancellation, just in case!

More Information

  • Address 1: 1300 West Traverse Parkway
  • Address 2:
  • City: Lehi
  • State/Province/Region: UT
  • Zip/Postal Code: 84043
  • Country: United States
  • Phone 1: 1-800-262-3787 
  • Phone 2: 1-801-705-7000
  • Email 1: [email protected]
  • Twitter Url: https://twitter.com/ancestry
  • Facebook Url: https://www.facebook.com/AncestryUS/
  • Main Site Url: https://www.ancestry.com/
  • Help Site Url: https://support.ancestry.com/s/
  • Contact Form Url: https://ancestry.force.com/s/contactsupport
  • Terms Of Service Url: https://www.ancestry.com/cs/legal/termsandconditions
  • Privacy Policy Url: https://www.ancestry.com/cs/privacyphilosophy

Credit/Debit Card Charge Descriptors

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