How To Cancel Ancestry.com

Ancestry.com is also known as

  • Ancestry.com
  • Ancestry
  • Ancestry DNA
  • AncestryDNA
  • Ancestrycom

About Ancestry.com

Ancestry.com CANCEL GUIDES

Get together the following account information:

  • First Name
  • Last Name
  • Maiden Name
  • E-mail Address on account
  • Password
  • Address 1
  • Address 2
  • City
  • State
  • ZIP/Postal Code
  • First 6 and Last 4 digits of the Credit you are being charged on
  • Date of Last Charge
  • Amount of Last Charge

Login

Follow these steps:

  1. Head over to https://www.ancestry.com/
  2. Continue by clicking on “Sign In” in the top right corner
  3. Login with your email address and password
  4. Continue by clicking on your name in the top right corner
  5. Continue by clicking on “Account settings”
  6. Scrolling down, find “Cancel subscription”
  7. Continue by clicking on your reason for cancellation
  8. It’s important to keep the info about your cancellation, just in case!

Phone (Automated)

Follow these steps:

  1. Pick up your phone and call 1-800-262-3787
  2. Pick phone menu option 2
  3. Help the representative locate your account by providing the info they ask for
  4. It’s important to keep the info about your cancellation, just in case!

Phone (Live Agent)

Follow these steps:

  1. Pick up your phone and call 1-800-262-3787
  2. Pick phone menu option 1
  3. Pick phone menu option 2
  4. Help the representative locate your account by providing the info they ask for
  5. Tell the representative that you’d like to cancel
  6. If you’re unsure, ask if you’re going to be charged again
  7. If applicable, ask for a refund
  8. Ask the representative for a receipt, email, or confirmation number
  9. It’s important to keep the info about your cancellation, just in case!

Web Form

Follow these steps:

  1. Head over to https://ancestry.force.com/s/contactsupport
  2. Put your info in the places provided
  3. Continue by clicking on Submit at the bottom of the page
  4. It’s important to keep the info about your cancellation, just in case!
  5. If you do not receive an email response, do not consider your account cancelled! Try to contact them another way.

E-Mail

Follow these steps:

  1. Create an email requesting cancellation and confirmation
  2. Shoot the email to [email protected]
  3. It’s important to keep the info about your cancellation, just in case!

MORE ABOUT Ancestry.com

Address
Address 11300 West Traverse Parkway
Address 2
CityLehi
State/Province/RegionUT
Zip/Postal Code84043
CountryUnited States
Contact Information
Phone 11-800-262-3787 
Phone 21-801-705-7000
Email 1[email protected]
Twitter Urlhttps://twitter.com/ancestry
Facebook Urlhttps://www.facebook.com/AncestryUS/
Main Site Urlhttps://www.ancestry.com/
Help Site Urlhttps://support.ancestry.com/s/
Contact Form Urlhttps://ancestry.force.com/s/contactsupport
Policies
Terms Of Service Urlhttps://www.ancestry.com/cs/legal/termsandconditions
Privacy Policy Urlhttps://www.ancestry.com/cs/privacyphilosophy

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